jiviq ("we", "us", "our") provides scheduling, booking, and workspace tooling for service professionals. This policy explains what we collect, why, how we use it, and the rights you have over your data. If anything here is unclear, write to support@jiviq.com.
1. Information we collect
We collect only what we need to run the service:
- Account data — name, email, phone, password hash, business name, locale, timezone.
- Business data you create — services, availability, bookings, client records, notes, payments metadata.
- Usage data — IP address, device type, browser, operating system, pages visited, timestamps. Used for security, rate-limiting, and product analytics.
- Payment data — handled by our PCI-DSS-compliant payment processors (e.g. Stripe). We do not store full card numbers on our servers.
- Communications — email or in-app messages you send to support.
2. How we use your data
- To operate the service (create accounts, process bookings, send reminders).
- To secure the service (detect fraud, abuse, and unauthorized access).
- To improve the product (aggregated, anonymized analytics).
- To communicate with you about your account, outages, and material changes to the service.
- To comply with legal obligations.
We do not sell your personal data. We do not share your client lists with third parties for their own marketing.
3. Legal bases (GDPR)
Where GDPR applies, we rely on: contract (to deliver the service you signed up for), legitimate interest (to secure and improve the service), consent (for marketing emails, which you can opt out of anytime), and legal obligation (tax, audit, law enforcement requests).
4. Sub-processors
We use a small set of trusted sub-processors to run the service — infrastructure (Google Cloud), email delivery, SMS delivery, payments, and analytics. Each is bound by a data-processing agreement. A current list is available on request to support@jiviq.com.
5. International transfers
Your data may be processed in countries other than the one you reside in. When data leaves the EU/EEA or UK, we rely on Standard Contractual Clauses or equivalent safeguards.
6. Retention
We retain account and business data for as long as your account is active. If you close your account, we delete or anonymize personal data within 90 days, except where law requires longer retention (for example, tax or audit records).
7. Your rights
You have the right to access, correct, export, or delete your personal data, and to object to or restrict certain processing. Most of this can be done directly in the product. For anything else, email support@jiviq.com from your account address and we'll respond within 30 days.
8. Children
jiviq is not intended for anyone under 16. We do not knowingly collect personal data from children. If you believe a child has given us their data, contact support and we will delete it.
9. Security
We use encryption in transit (TLS) and at rest, principle-of-least-privilege access controls, and continuous monitoring. No system is perfectly secure — if we learn of a breach that affects you, we will notify you without undue delay.
10. Cookies
We use strictly necessary cookies for authentication and session management, and privacy-respecting analytics cookies. You can clear cookies at any time via your browser.
11. Changes to this policy
We may update this policy from time to time. Material changes will be announced by email or in-product notice at least 30 days before they take effect.
12. Contact
Questions, requests, or complaints: support@jiviq.com.