Jiviq Help Center

Everything you need to set up Jiviq and run it day to day. Short guides, written from the questions real customers ask. Can’t find your answer? Start with the FAQ or email support@jiviq.com — we reply within one business day.

Set up

• Create your Workspace — sign up, verify your email, and get your first Workspace ready.
• Install the chat widget on your website — one snippet, any website.
• Import your website — teach the AI from the content you already have.
• Upload documents — add files as knowledge sources.
• Customize the chat widget — colors, logo, position, wording, and sounds.

Understand the AI

• How the AI answers — grounding, honest “I don’t know”, and how it learns what’s missing.
• AI modes: Autopilot, Copilot, and Off — who replies: the AI, the AI with your approval, or just your team.
• Talking to a human — how handoff works for visitors and how your team takes over.

Run it daily

• Add your team — invites, roles, and what each role can do.
• Notifications on your phone — install the admin app and turn on push alerts.
• Login and signup troubleshooting — reset emails, verification, and sign-in problems.

Billing & more

• Billing and plans — the 14-day trial, Co-Pilot and Auto-Pilot, upgrading, and cancelling.
• Jiviq Labs: early access features — Inbox, Bookings, and Forms, currently in early access.
• Help center FAQ — quick answers to the questions we hear most.

For developers

• Widget Identity — integration guide — recognize your logged-in users in the chat widget.