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Answers first, humans second. Start with the FAQ — if that doesn't solve it, send us a message below and we'll get back within one business day.

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Setup, billing, scheduling, integrations — most answers live here.

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We reply within one business day. Team plans get priority routing; Enterprise customers get a direct line to the founding team as part of their contract.

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Common Self-Service Questions

How do I install the JIVIQ chat widget on my website?
Copy your unique 1-line script from your JIVIQ Dashboard under Settings > Widget, and paste it before the closing </body> tag of your website. It works seamlessly on Webflow, Framer, WordPress, Next.js, and static HTML sites.
How do I connect and train the AI Knowledge Base?
Navigate to Knowledge Base in your dashboard and enter your public website or documentation URL. JIVIQ automatically crawls, indexes, and structures your articles. You can also upload PDF, Markdown, or text documents directly.
How does meeting scheduling connect to my calendar?
Under Meeting Settings, click "Connect Calendar" to link Google Calendar or Microsoft 365. JIVIQ syncs in real-time to prevent double bookings, automatically generates meeting links, and delivers an AI pre-call brief before each demo.
What happens during human takeover in live chat?
When a visitor asks to speak with a founder or asks a complex question not in your docs, JIVIQ instantly alerts you via email/mobile push notification. You can reply in real-time from your unified inbox or let the AI draft a suggestion.