AI customer service software for founders and small teams.
JIVIQ is AI customer service software that puts a chat widget on your website and answers visitors from your own docs. If the answer isn't there, it says so and passes the chat to your team. You choose how much the AI does: answer on its own, draft replies for you to send, or stay off.
The JIVIQ conversations inbox, where AI and human replies sit in one thread
Where Support Tools Go Wrong for Small Teams
Most help desks are priced and built for support departments. A two-person startup ends up paying for structure it doesn't use.
Paying per AI answer
Some vendors bill for each AI-resolved conversation. Intercom's pricing page lists Fin at $0.99 per outcome, so 500 resolved chats in a busy month would add about $495. Your bill grows with your traffic.
Bots that guess
A general chatbot will fill gaps with plausible text. That's how a visitor ends up quoted the wrong price or promised a feature you don't have. A support AI should answer from your docs or not answer.
Hard to step in
When a serious buyer is on your site, you want to reply yourself. If chats are buried in a ticket queue, you find out after they've left.
Chats and calls in different places
A visitor asks questions in chat, then books a call through a separate scheduler. By the time you're on the call, what they asked is in another tab.
Paying per seat
Per-agent pricing adds up when a co-founder or contractor only checks in now and then. Zendesk's Suite Team plan is listed at $55 per agent per month, billed annually.
Decision trees to maintain
Older chatbots need you to map every question to a branch. Each time your product changes, the tree breaks. Pointing an AI at your docs is less upkeep.
Competitor prices from intercom.com/pricing and zendesk.com/pricing, checked October 31, 2026. Prices change, so check before you buy.
How JIVIQ Answers a Customer Question
Every AI reply goes through the same four steps. A reply typically takes 2 to 4 seconds. Details are in How JIVIQ AI answers questions.
Retrieve
JIVIQ searches your knowledge base: pages imported from your sitemap (up to 1,000 per job) or llms.txt, and files you upload (PDF, DOCX, TXT, CSV or MD, up to 25 MB).
Draft
The AI writes a reply from what it found, in the visitor's language. Your knowledge base doesn't need translating.
Check every claim
Before sending, each claim in the draft is checked against your docs. The AI has no web browsing and doesn't use other businesses' data.
Send or decline
If the claims hold up, the reply goes out with an AI badge. If not, the AI says it couldn't find the answer and offers to pass the chat to your team.
AI Customer Service Software Pricing Compared
How four tools charge for seats and AI, taken from each vendor's own pricing page on October 31, 2026.
| What you pay for | Intercom (Fin) | Zendesk Suite | Crisp | JIVIQ |
|---|---|---|---|---|
| Pricing basis | Per seat | Per agent: Team $55, Professional $115 (billed annually) | Per workspace: Mini $45/mo, Essentials $95/mo | Per workspace: $9, $19 or $49/mo |
| How AI is charged | $0.99 per Fin outcome | 5–10 automated resolutions per agent/month included, then $2.00 each pay-as-you-go | AI credits included on paid plans ($5 on Mini, $25 on Essentials) | Included: 100 AI conversations/mo on Co-Pilot, 500 on Auto-Pilot |
| Adding teammates | Paid per seat | Paid per agent | Seats included per plan, then $10/seat/mo | Unlimited, no per-seat fees |
| Free option | See vendor | See vendor | Free plan (no AI credits) | No free plan; 14-day trial, no card |
Sources: Intercom, Zendesk, Crisp, JIVIQ pricing. Checked October 31, 2026.
Answer the Repeat Questions, Keep the Real Conversations
Let the AI handle questions your docs already answer, and keep the conversations that need you.
Three AI modes, set per workspace
On Autopilot, the AI answers visitors on its own, around the clock, and escalates when it can't. On Copilot, it drafts replies and you send, edit or discard them. On Off, your team answers everything. You can override the mode on any single conversation.
- check Declines rather than guessing when the docs don't cover it
- check Tone: Professional, Friendly or Matter-of-fact
- check Visitors can ask for a person at any time
Meetings with JIVIQ Meet
When a visitor wants to talk, they can book time with you through JIVIQ Meet. They pick a slot from your availability, and the call runs as a video meeting with real-time transcription and translation.
- check Customers pick a time from your availability
- check Real-time transcription and translation on the call
- check See what the customer asked in chat before you join
Frequently Asked Questions
How does JIVIQ's AI customer service software work?
You add a chat widget to your site with one script tag and give JIVIQ a knowledge base: a sitemap import (up to 1,000 pages per job), single pages, or uploaded PDF, DOCX, TXT, CSV or MD files up to 25 MB. When a visitor asks something, the AI retrieves the matching content, drafts a reply, checks each claim against your docs, then sends it or declines. A reply typically takes 2 to 4 seconds. See Import your website.
What does the AI do when the answer isn't in my docs?
It says so instead of guessing, and offers to pass the conversation to your team. The AI has no web browsing and answers only from your knowledge base. Unanswered questions appear under Assistant Gaps, where you can add the answer to the knowledge base.
Does the AI answer around the clock?
Only in Autopilot mode, which is on the Auto-Pilot plan ($49/mo) and during the 14-day trial. In Copilot mode the AI drafts replies and a person sends them. In Off mode your team answers every message. See Choosing your AI mode.
How is JIVIQ priced compared with per-seat or per-resolution tools?
JIVIQ charges a flat monthly price per workspace: $9 (Chat), $19 (Co-Pilot) or $49 (Auto-Pilot), with unlimited teammates and no per-seat fees. Co-Pilot includes 100 AI conversations a month and Auto-Pilot includes 500. By comparison, Intercom's pricing page lists Fin at $0.99 per outcome on top of per-seat plans (checked October 31, 2026). See Billing and plans.
Can my team take over a conversation from the AI?
Yes. Visitors can ask for a person at any time, and escalations send email and push alerts to owners, admins and members. When a teammate replies, the AI pauses on that conversation. You can hand it back to the AI later. See Reply to customers.
Can customers book a meeting with us?
Yes, through JIVIQ Meet. Customers pick a time from your availability, and you run the call as a video meeting with real-time transcription and translation. Because it's connected to your conversations, you can see what the customer asked before the call.
Try JIVIQ on your own site for 14 days
The trial includes Auto-Pilot features and needs no credit card. Add your docs, install the widget, and see how the AI answers your real visitors.
Start 14-Day Free Trial