Help center FAQ

These are the questions we hear most in real conversations. Each answer is short on purpose; where there is more to know, the answer links to the full guide. For questions about what Jiviq is and how it compares to other tools, see the main FAQ.

Can I talk to a human?

Yes, always. A visitor can ask for a person at any point, and the AI hands the conversation to your team instead of guessing. Your team also sees every conversation in the admin app and can step in whenever they want, whether the visitor asked or not. How takeover works is covered in Human takeover.

If you mean talking to a human at Jiviq: email support@jiviq.com.

Why did the AI say it can’t help with something?

By design. The AI answers only from your Knowledge Base — when it can’t find the answer there, it says so and offers a person rather than making something up. So “I can’t help with that” almost always means the answer isn’t in your Knowledge Base yet. Add the missing content and the AI picks it up. See How the AI answers.

How do I get the AI to answer questions about MY business?

Give it your content. Import your website and upload your documents as knowledge sources — that is the material the AI answers from. The more of your real answers you put in (pricing, policies, hours, how things work), the more conversations it can handle on its own. Start with Import your website, then add files with Upload documents.

What languages does the AI speak?

Visitors can write in whatever language they’re comfortable with, and the AI replies in the visitor’s language automatically — it supports most languages. Real conversations on Jiviq have run in Spanish, Hindi, Marathi, German, Chinese, Vietnamese, and more. You do not need to translate your Knowledge Base for this to work.

There is also a team-side option: your workspace has a working language, and Jiviq can translate conversations both ways, so visitors read their language while your team reads and replies in yours. This is included on both plans and is currently enabled on request — email support@jiviq.com.

Can I turn the AI off?

Yes. In the app the setting is called the AI responder, with three modes: Autopilot (AI answers directly), Copilot (AI drafts, your team sends), and Off (your team answers everything). You can switch at any time, per Workspace. See AI modes.

Do you support WhatsApp?

Not yet. Today Jiviq works through the chat widget on your website. If WhatsApp matters to your business, tell us at support@jiviq.com — it helps us decide what to build next.

Does the chat work offline?

No. The widget is part of your web page, so it needs an internet connection, the same as the rest of your site. Conversations are stored on our servers, not on the visitor’s device — if a visitor drops offline mid-chat, nothing is lost; the conversation is still there when they reconnect.

Can I self-host Jiviq or run it on-premise?

No. Jiviq is a fully managed cloud service — we run the infrastructure, apply updates, and keep backups. There is no self-hosted or on-premise version.

What happens when my free trial ends?

The trial is 14 days with full access and no credit card required. After 14 days a paid plan is required to keep using Jiviq — there is no free plan. When the trial ends you’ll be asked to choose Chat ($9/month), Co-Pilot ($19/month), or Auto-Pilot ($49/month) before you can continue. Details on the plans are in Billing and plans.

How do I cancel?

Any time, from inside the product: open the account menu in the top-right corner, choose Billing, then Cancel subscription. You keep full access until the end of your current billing period, and you won’t be charged again. Cancelling during the trial costs nothing, because nothing was charged. The full policy is at jiviq.com/refunds.

Do you offer non-profit discounts?

Not currently. Pricing is one flat subscription per business with unlimited teammates, so there are no per-seat costs to negotiate down.

Is my data secure, and do I own it?

Yes and yes — data is encrypted in transit and at rest, and your data is yours. The main FAQ covers this in more detail, and the full picture is in our privacy policy.

How do I install the chat widget?

Copy the install snippet from Chat Studio → Install in the admin app and paste it into your site. It’s one snippet, and it works on any website that lets you add a script tag. Step-by-step instructions are in Install the widget.

How many teammates can I add?

As many as you want. Every plan includes unlimited teammates — there are no per-seat fees. How to invite people and what each role can do is covered in Add your team.

Can I get notified on my phone?

Yes. You can install the Jiviq admin app on your phone and turn on push notifications so new messages reach you when you’re away from your desk. Setup is in Mobile notifications.

What is Jiviq Labs?

Jiviq Labs is where early-access features live before they’re generally available. Labs features work, but they’re still being shaped, so expect some rough edges and faster changes. What’s currently in Labs is listed in Jiviq Labs.

Something else?

Email support@jiviq.com. Every plan gets email support with a one-business-day response target.