What Is JIVIQ?
JIVIQ is an AI-powered customer communication platform that helps businesses talk to customers, answer questions, translate languages in real time, generate automated call transcripts & notes, and keep important customer information together.
Instead of handling customer conversations across separate tools, JIVIQ helps businesses manage different parts of the customer journey in one place.
Whether a customer visits your website, asks a question, books a meeting, or joins an audio call, JIVIQ helps your team manage those interactions — complete with real-time translation, instant post-call notes, and connected memory.
What Can You Do with JIVIQ?
JIVIQ brings together the essential communication channels with built-in language translation, automated transcription, and post-call AI notes so you never lose context.
JIVIQ Chat
JIVIQ Chat helps businesses communicate with website visitors through an AI-powered chat widget with built-in real-time language translation. Visitors can ask questions in their native language and receive instant, accurate answers.
- Website chat with customizable launcher
- AI-powered instant answers from your knowledge base
- Real-time two-way language translation
- Seamless human support handoff when needed
JIVIQ Meet
JIVIQ Meet connects businesses with customers through online meetings featuring real-time voice translation and automated meeting transcripts. Speak in your language while your customer listens in theirs.
- Online video and screen-sharing meetings
- Real-time voice translation for international calls
- Automated meeting transcripts and pre-call briefs
- Frictionless scheduling with automated calendar links
• Customer agreed to Pro tier onboarding.
• Follow up with API integration guide by Friday.
JIVIQ Audio Call
JIVIQ Audio Call enables direct voice conversations in the browser. When the call ends, JIVIQ automatically generates an accurate word-for-word transcript and structured post-call AI notes with action items.
- One-click browser-based audio calls (no app download needed)
- Live voice language translation during calls
- Instant post-call AI summary notes and action items
- Searchable word-for-word audio transcripts
Customer Context
Customer Context connects all customer touchpoints into one living timeline. Every chat message, voice call transcript, post-call note, and meeting brief stays organized in one shared memory.
- Complete conversation and interaction history
- Automatically attached audio call transcripts and AI notes
- Full language translation history
- Seamless continuity without asking customers to repeat themselves
How Does JIVIQ AI Help?
JIVIQ AI helps businesses respond to customer questions, eliminate language barriers with real-time translation, automate post-call notes, and manage conversations efficiently across all channels.
1. AI-Powered Answers
JIVIQ AI answers customer questions 24/7 using the documentation, website pages, and FAQs provided to your Knowledge Base.
2. Real-Time Language Translator
Translate chat messages, audio calls, and video meetings in real time so you can support global customers in their language effortlessly.
3. Post-Call Notes & Transcripts
Instantly receive word-for-word transcripts and structured AI summary notes with key takeaways as soon as an audio call or meeting concludes.
4. Human Support & Context Continuity
Human team members can take over anytime with full access to prior transcripts, notes, and conversation history in Customer Context.
How Does JIVIQ Work?
Here is a simple look at how a typical customer interaction flows from initial visit, live translation, and voice call through automated notes and timeline logging.
A Customer Visits
A visitor arrives at your website and opens the JIVIQ widget or requests a call.
Multilingual Question
The visitor asks a question in any language; JIVIQ translates in real time.
AI Answers or Escalates
JIVIQ AI responds instantly from knowledge base or suggests an audio call / meeting.
Direct Voice or Meeting
Connect via browser audio call or meeting with real-time voice translation.
Auto Notes & Timeline Saved
AI generates post-call notes and transcripts, saving them to Customer Context.
info Note: Depending on your configuration and preferences, conversations can be entirely AI-handled, human-led, or a hybrid of both.
Who Can Use JIVIQ?
JIVIQ can be useful for businesses and teams that communicate with customers online and want an organized, cohesive platform.
Startups
Manage customer questions, run translated global demos, and generate call notes automatically while building your business.
Small Businesses
Help customers find answers quickly, talk via browser audio calls, and keep all customer notes organized without manual data entry.
SaaS Companies
Support global users in multiple languages with real-time translation and track product feedback across meetings and calls.
Customer Support Teams
Manage multi-channel conversations, eliminate repetitive note-taking with AI transcripts, and provide continuous high-quality support.
How to Get Started with JIVIQ
Setting up JIVIQ takes just a few simple steps. Follow this checklist to get up and running:
1. Sign up
Go to app.jiviq.com/signup and fill in the form:
- Your name
- Business name and a category (pick “Other…” if none fit)
- Work email — this becomes your login, so use an address you can actually receive mail at
- Password — at least 6 characters
- Tick the box to accept the Terms of Service and Privacy Policy
Click Start my free trial (14-day free trial, no credit card required).
Set up your workspace
Customize your company profile, branding colors, preferred languages, and invite team members.
Add information to your Knowledge Base
Upload documents, FAQs, or sync your website pages so JIVIQ AI has accurate knowledge.
Configure AI, translation & call settings
Select AI response modes, enable real-time translation, and configure automated post-call notes.
Install the widget on your website
Add the single-line JavaScript snippet to your website or website builder template.
Test the experience
Test asking questions, testing live translation, and placing a test audio call to see your AI notes and transcript appear in Customer Context.
Ready to streamline your customer conversations?
Start your free 14-day trial today — no credit card required.
Frequently Asked Questions
Find quick answers to common questions about JIVIQ, translation, AI notes, and platform features.
JIVIQ is an AI-powered customer communication platform that helps businesses manage customer conversations, answer questions, provide real-time language translation, generate post-call notes and transcripts, and keep important customer information together.
JIVIQ offers tools for customer chat, online meetings, audio calls, real-time language translation, automated call transcription, post-call AI notes, and customer context. The features available to you may depend on your setup and plan.
Yes! JIVIQ features built-in real-time language translation across Chat, Audio Calls, and Meetings (JIVIQ Meet). It allows your team to communicate with international customers in their native language seamlessly with automated two-way translation.
Yes. After every JIVIQ Audio Call and meeting, JIVIQ automatically generates a complete word-for-word transcript along with structured AI notes, action items, and call summaries. These are automatically attached to the customer's timeline in Customer Context.
Yes. When AI is enabled and the necessary information is available, JIVIQ can help answer customer questions automatically based on your knowledge base.
Yes. Human team members can take over conversations at any time when personal assistance is needed, depending on the workspace configuration.
JIVIQ provides a website chat widget that businesses can install on their websites with a single snippet of code. Follow the installation documentation to set it up.
Yes. JIVIQ can be used by businesses of different sizes, including small businesses, startups, solo founders, and customer support teams who want to streamline communication without juggling multiple disjointed tools.
Visit the JIVIQ installation documentation for step-by-step instructions on adding the widget to your website.