What four core elements does every Workspace include?

Every Workspace includes: (1) a dedicated standalone chat link, (2) an embeddable website widget code snippet, (3) a dedicated Knowledge Base, and (4) a brand-aligned AI assistant that answers customer questions.

Where do conversations from my Workspace go?

Every conversation across all Workspaces feeds directly into your account's shared customer record by default, ensuring your team has unified context on every customer.

Can I rename my Workspace later?

Yes. Owners and admins can update the Workspace display name anytime under Settings → Workspaces.

How many Workspaces does my business need?

Most businesses need exactly one Workspace. A single Workspace handles your website widget, direct chat link, Knowledge Base, and team inbox seamlessly.

When should a business create an additional Workspace?

You should create an additional Workspace if your company operates multiple distinct brands or requires completely separate customer-facing touchpoints (such as dedicated sales and support desks with different knowledge bases).

Who has permission to create additional Workspaces?

Only account owners and administrators have permission to create and manage additional Workspaces under Settings → Workspaces.

How does the Workspace Knowledge Base connect to the AI assistant?

When you import your website URLs or documents into your Workspace Knowledge Base, your AI assistant references those verified facts to deliver accurate, grounded answers to visitor inquiries.

Can two Workspaces share the same Knowledge Base?

Each Workspace maintains its own dedicated Knowledge Base so you can tailor training materials and brand documentation specifically to each brand or department.

Does changing the AI assistant in one Workspace affect other Workspaces?

No. AI responder settings, response modes (Autopilot, Copilot, Off), and knowledge sources are configured independently per Workspace.

I cannot find where to manage my Workspaces. Where is it located?

Navigate to Settings → Workspaces inside the JIVIQ admin app. If you do not see this menu option, verify that your account has owner or admin privileges.

Why are customer messages not appearing in my Workspace?

Ensure that your website chat widget snippet has been installed on your website and that your account is connected. Review our official Install Widget guide at https://jiviq.com/help/website-installation/install-jiviq-on-your-website.

Who can I contact if I need help configuring my Workspace?

You can email JIVIQ support directly at support@jiviq.com or consult our official troubleshooting guide at https://jiviq.com/help/login-troubleshooting.

Understanding JIVIQ Workspaces

Every customer conversation in JIVIQ begins inside a Workspace. Whether a prospect clicks a chat bubble on your website, opens a direct link from your email signature, or asks questions to your AI assistant, that activity flows through your configured Workspace. Learn more about JIVIQ on our official homepage.

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The Core Definition: A Workspace is the front door for customer chat. Each Workspace has its own chat link, widget code, Knowledge Base, and AI assistant that speaks directly as your brand.

Concept

What Is a JIVIQ Workspace?

Think of a Workspace as your company's digital reception desk for customer conversations:

When you complete signup and verify your email, JIVIQ automatically prompts you to initialize your first Workspace. This gives your business a dedicated customer touchpoint equipped with conversational intelligence, live chat, and automated customer routing.

JIVIQ first Workspace creation screen with the Workspace name field

image The initial JIVIQ Workspace creation modal where your primary brand workspace is established.

Architecture

Why Does JIVIQ Use Workspaces?

Modern businesses often engage customers across different channels, separate brands, or distinct departments (like sales inquiries vs. technical support). JIVIQ uses Workspaces to provide three critical architectural advantages:

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1. Isolated Brand Identity

Each Workspace has its own name, branding, custom chat link, and tone of voice for customer-facing touchpoints.

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2. Targeted Knowledge Base

Train your AI on exact website URLs, pricing sheets, or FAQs specific to that brand or department.

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3. Dedicated AI Modes

Configure Autopilot, Copilot, or Off settings independently per workspace to fit your team's workflow.

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4. Unified Customer Records

Every conversation across all workspaces feeds into one centralized customer record by default.

Components

What Does a Workspace Include?

Every newly created Workspace provides four integrated assets:

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Channel

Dedicated Chat Link

A clean, standalone URL you can share in email footers, social bios, and outreach messages.

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Embed

Website Widget Code

A lightweight script snippet to install live AI chat and voice calls on your website.

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Data Source

Knowledge Base

The repository where you import website URLs and documents to ground your AI answers.

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AI Agent

Brand AI Assistant

An AI assistant configured to speak in your brand tone and answer questions 24/7.

JIVIQ Workspace after successful creation showing live visitors

image Active Workspace view showing real-time visitor tracking and conversation telemetry.

Data Unification

Your Workspace and Customer Conversations

In traditional software, creating separate workspaces often silos your customer data into isolated databases. JIVIQ solves this with a unified data architecture:

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Shared Customer Record: Every conversation from every Workspace automatically flows into your account's shared customer record. If a visitor chats on Brand A's widget and later reaches out to Brand B, your team sees their full cross-workspace interaction history.

JIVIQ Workspace overview and primary navigation

image The Workspace Overview dashboard consolidating chats, visitors, and knowledge sources.

Planning

How Many Workspaces Do I Need?

Most businesses need exactly one Workspace. A single Workspace provides all the tools required to manage your website widget, conversational AI, team inbox, and customer context.

When Should I Create Another Workspace?

Account owners and administrators can create additional Workspaces under Settings → Workspaces in scenarios such as:

1

Managing Multiple Separate Brands

If your company operates distinct sister brands or product lines that require unique brand names, different website chat widgets, and separate logos.

2

Separate Customer Entry Points (Sales vs. Support)

If you want a dedicated sales widget with aggressive lead capture and a separate support widget grounded strictly in technical documentation.

3

Different Regional Operations

If your organization manages localized subsidiaries with dedicated knowledge bases and operating hours.

image JIVIQ Workspaces settings showing Workspace management, regional configurations, and modal settings under Settings → Workspaces.

Next Steps

What to Do After Understanding Your Workspace

Now that you understand what a Workspace is, here are the recommended setup steps:

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1. Configure Workspace Settings

Review your Workspace name, timezone, and general preferences in our Workspace Settings guide.

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2. Select AI Responder Mode

Choose between Autopilot, Copilot, and Off in our AI Responder Settings guide.

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3. Install the Chat Widget

Embed the one-line script snippet onto your site using the Install Widget guide.

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4. Import Your Knowledge Base

Sync your website URLs and FAQs into JIVIQ so your AI answers accurately with Import Website.

Explore what JIVIQ can do across AI chat, meetings, audio calls, and unified context.

Knowledge Base

Frequently Asked Questions

Browse questions by category to learn all about JIVIQ Workspaces:

What is a JIVIQ Workspace? add

A Workspace is the customer-facing front door for your company's chat interactions. Each Workspace has its own standalone chat link, embeddable widget code snippet, dedicated Knowledge Base, and customized AI assistant.

Why does JIVIQ use the Workspace structure? add

Workspaces allow you to configure distinct brand identities, chat widgets, and specialized knowledge bases while keeping all customer interaction history unified in your account's shared customer record by default.

Does a Workspace require technical installation to create? add

No. Your first Workspace is created automatically inside the JIVIQ admin app right after you complete email verification and sign in for the first time.

Category Progression

Workspace Setup Sequence

Follow all four guides in the official Workspace Setup series:

Step 1 • Current radio_button_checked

Understanding Workspaces

Learn what a Workspace is, why it exists, and what components it brings together.

You are reading this article

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Workspace Settings

Configure your Workspace name, timezone, and workspace-level preferences.

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AI Responder Settings

Understand Autopilot, Copilot, and Off response modes for your workspace.

Read guide arrow_forward

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Choosing Your AI Mode

A decision guide to select the right AI operating mode for your team.

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