How do I rename an existing Workspace?

Navigate to Settings → Workspaces, click on the workspace you wish to edit, update the Workspace Name field, and save your changes.

Where do I locate my unique chat link and widget script?

Inside your Workspace general settings under Settings → Workspaces, you will find your dedicated standalone chat link and your embeddable JavaScript snippet.

Can I delete or archive a Workspace?

Owners and admins can manage active workspaces from the Workspaces overview. If you only operate one workspace, you cannot delete your sole active workspace.

Where do I configure the Business Timezone?

Business timezone is an Organization-level setting located under Settings → Organization. JIVIQ automatically detects your browser timezone during registration, but owners and admins can update it anytime.

Why is the Business Timezone important?

The Business Timezone ensures that conversation timestamps, operating hours, scheduled meeting slots, and AI quiet hours are accurately calculated.

Can different Workspaces use different timezones?

The business timezone is configured globally for your organization under Settings → Organization to maintain unified scheduling and reporting across all workspaces.

Can regular team members view Workspace settings?

Teammates can view conversation channels and use the inbox, but administrative controls under Settings → Workspaces require owner or admin permissions.

How do I promote a teammate to Admin?

Account owners can update member roles under Settings → Team Members. Follow our Add Your Team documentation at https://jiviq.com/help/add-your-team.

Why is the Settings → Workspaces menu missing for me?

If you cannot see the Workspaces option in the settings sidebar, your current account role is likely a standard member rather than an owner or admin. Contact your account owner for access.

Why is my AI responder mode not answering visitors?

Check your Workspace AI Responder setting to confirm it is set to Autopilot or Copilot rather than Off. Review our AI Responder Settings guide at /help/workspace-setup/ai-responder-settings.

Where can I get support for configuration issues?

Reach out to support@jiviq.com or review our official troubleshooting guides at https://jiviq.com/help/login-troubleshooting.

Workspace Settings | JIVIQ Help

Workspace settings allow account owners and administrators to fine-tune each customer-facing entry point. From updating your brand name to choosing who answers visitors first, everything is organized under your settings menu. Learn more about JIVIQ on the official homepage.

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Where Settings Live: Workspace management is located under Settings → Workspaces inside the JIVIQ admin app. Only account owners and administrators have permission to access and modify workspace-level settings.

Navigation

Where to Find Workspace Settings

Follow these simple steps to access your Workspace configuration:

1

Sign In to JIVIQ

Log in to your account at app.jiviq.com.

2

Open Settings

Click the Settings gear icon located at the bottom of the left sidebar.

3

Select Workspaces

Choose Workspaces to view and edit your active workspaces, chat links, and AI defaults.

JIVIQ Workspace settings and management screen

image The official JIVIQ Workspace settings and management panel inside the admin application.

Configuration

Workspace-Level Configuration

Inside your Workspace settings, each workspace contains its own set of dedicated controls:

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Workspace Name

The display name associated with this workspace. Visitors see this name on your chat widget, and you can edit it anytime.

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Chat Link

Your unique standalone chat link that can be shared in emails and direct messages.

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Widget Code

The single-line JavaScript snippet used to embed the live chat widget on your website.

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AI Responder Setting

Controls whether AI answers visitors directly (Autopilot), creates drafts for your team (Copilot), or stays Off.

image JIVIQ Workspaces management screen showing active Workspaces, creation shortcuts, and per-workspace configuration options.

Distinction

Business Timezone and Organization Settings

It is important to clearly distinguish between Workspace settings and Organization settings:

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Business Timezone: During signup, JIVIQ detects the timezone from your browser and sets it as the Business Timezone. To check or update this setting, navigate to Settings → Organization. Only account owners and admins can update the organization timezone.

JIVIQ Organization settings showing the business timezone

image JIVIQ Organization settings screen where the business timezone and company-wide defaults are configured under Settings → Organization.

AI Modes

AI Responder Setting

The AI responder setting dictates how customer inquiries are handled when a visitor initiates a chat. JIVIQ provides three official modes:

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Autopilot

AI answers visitors directly 24/7 using your Knowledge Base facts and self-verifies responses before sending.

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Copilot (Default)

AI automatically prepares draft answers, but your human team reviews, edits, and sends every message.

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Off

Humans only. The AI neither replies nor drafts messages, leaving customer conversations entirely to your team.

For in-depth explanations and response rules, review our dedicated AI Responder Settings guide and our decision comparison in Choosing Your AI Mode.

JIVIQ AI responder setting for a Workspace

image The Workspace AI responder configuration interface displaying Autopilot, Copilot, and Off modes.

Knowledge Base

Frequently Asked Questions

Browse questions by category to learn all about Workspace and Organization settings:

Where do I find Workspace settings in JIVIQ? add

You can find your Workspace settings by opening the JIVIQ admin app and navigating to Settings → Workspaces in the left navigation sidebar.

What is the difference between Workspace settings and Organization settings? add

Workspace settings control customer-facing channels, widget code, knowledge bases, and AI modes for a specific workspace. Organization settings control company-wide configurations, such as your business timezone and billing.

Do changes to Workspace settings take effect immediately? add

Yes. Adjustments made to your Workspace name, widget appearance, or AI responder mode update in real time without requiring a server restart or script reinstallation.

Category Progression

Workspace Setup Sequence

Follow all four guides in the official Workspace Setup series:

Step 1 check_circle

Understanding Workspaces

Learn what a Workspace is, why it exists, and what components it brings together.

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Step 2 • Current radio_button_checked

Workspace Settings

Configure your Workspace name, timezone, and workspace-level preferences.

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Step 3 arrow_forward

AI Responder Settings

Understand Autopilot, Copilot, and Off response modes for your workspace.

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Step 4 arrow_forward

Choosing Your AI Mode

A decision guide to select the right AI operating mode for your team.

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