Widget Wording & Status Messages
Clear, friendly wording sets proper expectations the moment visitors open your website chat. In JIVIQ Chat Studio, the dedicated Wording tab gives you direct control over your welcome greeting, composer input hint, live online availability, away status, opening note, and privacy policy link without writing code.
Wording Configuration Summary
Greeting (Max 200)
Primary welcome message shown when visitors expand the panel. Replaces the opening note.
Input Hint Text
Placeholder inside the composer box before typing (e.g. "Write a message…").
Status Lines
Separate online and away expectation lines displayed under your display name.
Opening Note
Introductory context note shown in the chat stream when no greeting is configured.
Wording & Messages
The Visitor-Facing Wording Controls
In JIVIQ Chat Studio, navigate to the Wording tab. Each message setting addresses a specific moment in the visitor conversation lifecycle:
| Field | Where Visitors See It | What Visitors See |
|---|---|---|
| waving_hand Greeting | Chat stream (top message bubble) | Main welcome message (up to 200 characters). Replaces the opening note. |
| edit Input Hint | Composer box placeholder | Helper text shown inside the message composer before the visitor starts typing. |
| check_circle Online Status | Header subtitle (green dot) | Status message displayed when the team is online and actively available. |
| schedule Away Status | Header subtitle (amber dot) | Status message displayed when the team is away or off duty. |
| notes Opening Note | Chat stream (fallback) | Additional welcome or context note shown when no custom greeting has been set. |
| policy Privacy Policy Link | Chat widget experience | The Privacy Policy Link provides visitors with a destination for the business's privacy policy. |
Welcome Greeting (Max 200 Chars)
The welcome greeting acts as your digital receptionist. When a visitor opens the chat, this bubble appears immediately in the conversation area.
200 Character Limit
Keep your greeting friendly, warm, and concise. State who you are and prompt an inquiry without overwhelming the visitor with large walls of text.
Greeting vs. Opening Note
When you configure an active greeting, JIVIQ displays it as the conversation opener. If the greeting field is left blank, JIVIQ automatically displays the Opening Note instead.
Emoji Support
Standard unicode emojis are fully supported to create a friendly, engaging tone for visitors opening the widget.
Composer Input Hint
The input hint provides subtle encouragement inside the empty text area before the customer begins typing.
Helper Placeholder Text
The input hint is the helper text shown in the message composer before the visitor begins typing. It disappears automatically when the visitor begins entering a message.
Online & Away Status Messages
Status messages set clear response expectations in the chat header directly beneath your display name:
Online Status Message (Active Team)
Displayed alongside the green status dot when teammates are active. Standard phrasing: "Typically replies in a few minutes" or "Our team is currently online".
Away Status Message (Off-Duty)
Displayed alongside the amber status dot when agents are offline or away. Standard phrasing: "Away right now — leave a message and we'll reply by email".
Opening Note Fallback
The opening note provides clean, neutral introductory text in the chat stream when no custom greeting has been entered.
Understanding the Difference
Greeting: The primary welcome message shown to visitors when opening the chat.
Opening Note: The additional context note shown when no custom greeting is configured, ensuring the chat window always presents welcoming text.
Privacy Policy Link
The Privacy Policy Link provides visitors with a destination for the business's privacy policy.
Privacy Policy Destination
The Privacy Policy Link setting allows the business to provide visitors with a destination for its privacy policy. If the field is left empty, no privacy policy link is displayed.
For reference on data handling practices, see our official Privacy Policy.
AI Disclosure with Autopilot
When your workspace operates with automated assistance, JIVIQ maintains clear visitor transparency:
Separate from Custom Wording
The AI disclosure is handled separately from ordinary custom wording fields (such as greeting and input hint).
Automated Transparency
When Autopilot is enabled, JIVIQ can inform visitors that an AI assistant is responding, establishing clear conversational expectations.
AI Mode Configuration
For complete details on configuring assistant behaviors, consult Choosing Your AI Mode and AI Modes Documentation.
Chat Studio Wording Tab & Classic Interface
Depending on your account version, visitor-facing text settings reside in one of two administrative locations:
| Interface Version | Admin Navigation Path | Section / Tab Name |
|---|---|---|
| settings Classic Interface | Settings → Chatbox Widget | Chatbox wizard setup area for greeting and status text. |
| auto_fix_high Newer Accounts (Chat Studio) | Chat Studio (left admin sidebar) | Dedicated Wording tab for all visitor-facing text. |
Roles & Publishing Authority
Only Workspace Owners and Admins can change these Chat Widget settings.
After saving or publishing wording changes, follow the verification steps in Preview, Publish & Troubleshoot Widget Changes. That guide covers drafts, propagation timing (~1 minute), allowed domains, and CSP headers.
To customize the corner launcher button or open chat panel branding, see Customize the Chat Launcher and Customize the Chat Panel, or consult the developer guides in Customize Widget Documentation and Install Widget Documentation.
Frequently Asked Questions
Explore answers regarding greeting character limits, composer placeholder text, status switching, and privacy compliance.
The greeting supports up to 200 characters. It is the primary welcome message a visitor sees inside the conversation stream immediately upon opening the chat panel.
The Greeting is your primary custom welcome message (up to 200 characters). The Opening Note is an additional welcome or context note shown when no custom greeting has been set.
If the greeting field is left blank, JIVIQ automatically displays the Opening Note as the introductory message in the conversation stream.
The input hint is the light placeholder text displayed inside the message composer before the visitor begins typing (such as 'Write a message…' or 'Ask a question…').
Yes. As soon as the visitor enters the composer and types their first character, the input hint automatically clears so visitors can see their typed message cleanly.
The Input Hint is the helper text shown in the message composer before the visitor begins typing. It clears automatically when the visitor begins entering a message.
The online status message informs visitors how quickly your team responds during active hours (for example, 'Typically replies in a few minutes'). It sits alongside the green availability indicator in the panel header.
The away status message appears alongside the amber status indicator when your team is offline or outside office hours (for example, 'Away right now — leave a message and we will reply soon').
Online Status is the visitor-facing message displayed when the team is active and available, while Away Status is the message displayed when the team is offline or away.
Yes. The Privacy Policy Link setting allows the business to provide visitors with a destination for its privacy policy.
When configured, the Privacy Policy Link provides visitors with a destination for the business's privacy policy from the chat widget experience.
The AI disclosure is separate from custom wording fields. When Autopilot is active, JIVIQ informs visitors that an AI assistant is responding, ensuring clear transparency without requiring custom disclosure text.
In Chat Studio, visitor-facing text settings are managed under the dedicated Wording tab in the left admin sidebar navigation.
In classic accounts, navigate to Settings → Chatbox Widget to configure your greeting, input hint, and status wording.
In classic accounts, edits save automatically; in Chat Studio, click Publish. Settings pass through a brief caching lifecycle (approximately 1 minute) before appearing live on your site.